Commitment to our families
The Arc Mercer has developed a broad Family Support program to respond to the needs of families, guardians and caregivers of consumers in Arc’s many day programs as well as the Residential and Supported Living programs. We believe that this must involve the highest levels of trust which can only be achieved through open and honest dialogue with our consumers, and their families or guardians.
Arc Mercer Family Support brings together all care stakeholders of our consumers to enrich every aspect of care and service delivery. The Family Support Program emphasizes the need for ongoing, thorough communication with care stakeholders including a policy to ensure response within 24 hours.
The Arc Mercer takes a varied approach to providing the necessary support to family members and caregivers including:
- Education and Training
- Referral System
- Resource Network
- Intake and Admissions
- Social Service Navigation (“Ombudsman” Network)
Input and contributions from Arc Mercer caregivers and family members is essential in program development to ensure that as an agency we are meeting your needs. If you are looking for support in any of the above areas, or would like to contribute to the Family Advisory Committee, please contact the family supports department at 609-406-0181 x 112