Arc Mercer's Transportation Department is embarking on an ambitious journey of transformation, propelled by our updated strategic plan. Our commitment to providing safe, reliable, and efficient transportation services for individuals with special needs remains unwavering. With a focus on data-driven decision-making and innovative technology, Arc Mercer is poised to elevate its services and expand its reach, ultimately improving the lives of the individuals it serves and empowering its dedicated staff.
Numbers that Matter
Currently, Arc Mercer proudly transports over 1,000 customers and provides an impressive 180,000 passenger trips annually. The dedicated team manages a fleet of 115 vehicles, ensuring seamless operations across Mercer and Middlesex counties. Arc Mercer anticipates significant growth throughout New Jersey in the coming years, further expanding its impact on the community.
Innovation on the Horizon
1. Maximize Fleet Expansion: Arc Mercer recognizes that growth and accessibility go hand-in-hand. By strategically expanding its fleet by approximately 12 vehicles each year, Arc Mercer ensures it can accommodate the growing demand for its services, providing more individuals with the opportunity to participate fully in their communities. The goal of reaching 175+ vehicles within the next five years underscores Arc Mercer's commitment to inclusivity and accessibility.
2. Develop a Dashboard for Optimization: Continuous improvement is at the heart of Arc Mercer's mission. By implementing a comprehensive dashboard to track key performance indicators (KPIs) related to cost, safety, and performance, Arc Mercer aims to achieve a 20% improvement in KPIs over five years. This data-driven approach will not only enhance efficiency and safety but also empower staff to make informed decisions that directly benefit the individuals they serve.
3. Pursue Strategic Business Relationships: Arc Mercer's expertise is a valuable asset. By offering Operational Support and Oversight Services to other transportation agencies, Arc Mercer can share its best practices and contribute to a wider network of accessible transportation options. The goal of securing partnerships with three agencies annually over the next five years reflects Arc Mercer's commitment to driving positive change throughout the industry.
4. Enhance Software Interactions: Recognizing the importance of seamless communication, Arc Mercer is dedicated to improving interactions between drivers, consumers, and guardians. By introducing one new feature to its software each year, Arc Mercer will streamline communication and empower individuals and their families to stay informed and connected.
Future Goals: Pioneering New Frontiers
Arc Mercer envisions a future where transportation is not just about getting from point A to point B, but about empowering individuals to live their lives to the fullest. By exploring technological initiatives like on-demand ride services and self-driving vehicles, Arc Mercer is paving the way for a more accessible and inclusive future.
Arc Mercer Transportation is dedicated to driving innovation and growth. Through its commitment to data-driven decision-making, innovative technology, and strategic partnerships, Arc Mercer is transforming the landscape of accessible transportation, improving the lives of individuals with special needs and empowering its dedicated staff.
Join the Movement
Arc Mercer's transformative journey is fueled by the passion and dedication of its team. If you're seeking a rewarding career where you can make a real difference in the lives of others, consider joining the Arc Mercer family. We're also eager to partner with organizations that share our vision. If you're interested in leveraging our expertise and innovative solutions, we invite you to explore the possibilities of collaboration. Together, we can create a world where transportation is a gateway to opportunity and independence for all.
Comments