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Setting the Standard: Arc Mercer's Commitment to Excellence in Medication Administration




In an industry where accuracy and safety are paramount, the Arc Mercer stands out for its unwavering dedication to not only meeting industry standards, but absolutely blowing them away.


In Q1, our residential programs dispensed and administered over 126,000 dosages of medications—a responsibility we take with the utmost seriousness. Despite the high volume, we are proud to report that our error rate was an astonishingly low 0.005%, with only five recorded medication errors. At the Arc Mercer, the majority of errors are documentation-related rather than administration-related, though all errors are diligently monitored to uphold our commitment to the highest quality care for our consumers. We meticulously track and address these discrepancies to ensure the utmost standard of care.


To put this achievement into perspective, the industry average for medication error rates stands at 5%. Arc Mercer's exceptional performance showcases our dedication to ensuring the safety and well-being of the individuals we serve.


At the Arc Mercer, we are committed to our strategic plan goal of maintaining a medication error rate no higher than 1%. Q1’s number of five thousandths of a percent highlights the passion and dedication of the Arc Mercer’s staff to the individuals they serve.


Our proactive approach to medication administration really sets us apart from other agencies. 


We have implemented robust systems and protocols designed to prevent errors and safeguard against potential risks. From comprehensive staff training to strict documentation procedures, every step of the medication administration process is carefully overseen to minimize the possibility of errors.


Our success in maintaining a low medication error rate is a testament to the effectiveness of these systems and the dedication of our staff. Through ongoing education and continuous quality improvement initiatives, we strive to uphold the highest standards of care and safety.


At the Arc Mercer, the well-being of the individuals we serve is always our top priority. Our commitment to excellence in medication administration is just one example of how we go above and beyond to ensure the highest quality of care for our consumers.


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