At The Arc Mercer, we understand that caring for individuals with intellectual and developmental disabilities (I/DD) goes beyond providing excellent services – it's about building strong relationships with families based on trust and open communication. We believe that transparency is key to ensuring the best possible care for our consumers.
Recently, our staff demonstrated this commitment to open communication by proactively informing a family member about a change in their loved one's needs. When a consumer began experiencing hygiene issues, our team promptly reached out to the family to share this important information.
The family member expressed their gratitude for this proactive communication, stating that it was crucial for them to be aware of this change so they could better understand and address the issue at home. This feedback reinforces our belief that keeping families informed is essential to providing comprehensive care that extends beyond our program.
Open Communication: A Cornerstone of Care
At The Arc Mercer, we prioritize open communication with families as a fundamental aspect of our care philosophy. We believe that by sharing relevant information in a timely and transparent manner, we empower families to make informed decisions about their loved one's care and well-being.
Our staff are trained to recognize and communicate any changes in a consumer's health or behavior, ensuring that families are always aware of their loved one's needs and progress. This open dialogue fosters a collaborative approach to care, where families and our team work together to provide the best possible support for each individual.
Building Trust Through Transparency
We understand that entrusting the care of a loved one to others can be a significant decision. That's why we strive to build trust with families through open and honest communication. By keeping families informed and involved in their loved one's care, we foster a sense of partnership and ensure that everyone is working towards the same goal: the well-being and happiness of the individual we serve.
At The Arc Mercer, we are proud of our commitment to transparency and open communication. We believe that this approach is essential to providing the highest quality care to our consumers and building lasting relationships with their families.
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