The Office Skills Training Program provides skill training to individuals who express an interest in acquiring clerical and office skills. The basis of the program utilizes key components of an Administrative Assistant training program, adapted to fit the unique needs of the individuals served. The ultimate goal of the program is to train and support our individuals in an office environment so that they may obtain and retain meaningful employment. Individuals will establish a sense of purpose and value as a citizen in a place of employment, and positively contribute to the overall operation in an office environment.

During the intake process an individual that shows an interest in the Office Skills program will receive a clerical intake assessment. This assessment will enable our training staff to get an initial sense of the individual’s ability to perform various clerical skills.  Depending on the individual’s interest and/or ability they may be placed in different phases of training.  The Office Skills Training Program addresses skills in the areas of computer concepts and clerical skills with each phase broken out into specific skills/categories. Each category will lead to a positive vocational advancement for the individual, and the individual will discover and expand his/her optimal vocational potential as they achieve the ultimate goal of competitive employment.

The areas of the Office Skills Training Program include:

  • Computer Concepts
  • Office Skills
  • Career Development
  • Policies and Procedures
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Computer Concepts addresses basic computer skills and using software programs. Office Skills addresses the Communication Center, filing, data entry, scanning, shredding, ordering and restocking, and using office equipment. Career development focuses on obtaining and maintaining employment through job hunting and interviewing skills. It also provides customer service skills and guidelines to maintaining employment. Policies and procedures address topics that will support the individual in understanding their role in the organization and the ‘business’ aspect of a clerical position.

Throughout the program, the individual will be evaluated and trained in the necessary skills in order to perform all of the given tasks in a safe, timely manner.  Training will be conducted at a designated location or locations emulating, as best it can, the different work responsibilities and correct procedures needed to perform various clerical and office skills work tasks.

Each area of the Office Skills Program includes an overview of the skills addressed with goals and objectives to highlight the most important skills. Skills to look for should be considered prerequisite skills. A section assessment is also included which can be used for the initial intake to assess the individual’s abilities in performing the various work tasks, as well as an assessment through the training process. After an individual has been trained and assessed in the various office skills and achieves an 80% successful completion rate (determined by achieving proficient on 80% of each section assessment) or is recommended by the vocational team, they will then be considered eligible for competitive employment. They may also achieve a Certificate of Completion in the areas of office and clerical skills to increase their chances of employment.

For more information contact Family Supports at 609.406.0181, ext. 112 or email familysupports@arcmercer.org.