The Fulfillment Center Training Program provides skill training and work experience to individuals interested in exploring a career in packing and shipping. The ultimate goal is to garner employment in the community, which leads to pride and a sense of purpose as a valued member of the workforce. The path to achievement begins with an initial evaluation of skills. Areas of strength are enforced, while specific deficiencies related to packing and shipping are addressed through practice and training. In addition, individualized teaching methods are created by an experienced Arc Mercer employment specialist to best ensure an increase in skill acquisition. Once measured employability skills are achieved, Arc staff will assist in the job placement process from the search phase through job coaching at the employment site.
Getting Started addresses personal hygiene and work readiness. It also includes facility orientation, safety protocols, equipment identification, and their functions. This program also trains in using a pallet jack, box cutter, and packing tape dispenser. Policies and Procedures address topics that support the individual in understanding their role and the ‘business’ aspect of a fulfillment house position. Instructions are provided for specific jobs performed in the various locations, assembling boxes and dividers, shrink wrapping a pallet, and maintaining the facility. In addition, shipping and receiving information is included along with the related sample forms. The Arc Enterprises Employee Handbook and CIRS forms are included for reference. Career development focuses on obtaining and maintaining employment through job hunting and interviewing skills, and provides guidelines to maintaining employment.
Throughout the program, the individual will be evaluated and trained in the necessary skills in order to perform all of the given tasks in a safe, timely manner. Training will be conducted at a designated location or locations emulating the different work responsibilities and correct procedures needed to perform various fulfillment house tasks performed in a fulfillment center operation.
Each area of the Fulfillment House Training Program includes an overview of the skills addressed with goals and objectives to highlight the most important skills. Section assessments are also included. These can be used for the initial intake to assess the individual’s abilities when performing the various work tasks, as well as an assessment during the training process. After an individual has been trained and assessed in the various packing and shipping skills, and achieves an 80% successful completion rate (determined by achieving proficiency on 80% of each section assessment) or is recommended by the vocational team, they will then be considered eligible for competitive employment. They may also achieve a Certificate of Completion in the area of Fulfillment Center Training to increase their chances of employment.
For more information contact Family Supports at 609.406.0181, ext. 112 or email familysupports@arcmercer.org.