Due to State mandated closures, the following programs and services are suspended until further notice: Respite (Aftercare, Saturday Drop-In) programs, the Arcade, and All recreation events/evening clubs. We are currently working to reopen all of our programs. Please continue to check back frequently for further updates or contact us with any questions.

header image

The Fulfillment House Training Program provides skill training, work experience, and employment opportunities to individuals who express an interest in the field of packing and shipping. The ultimate goal of the program is to train and support our individuals in a work environment so that they may obtain and retain meaningful employment. Individuals will establish a sense of purpose and value as a citizen in a place of employment, and positively contribute to the overall operation in a fulfillment house operation. The program strives to be an important part of the community and contribute to the good of the environment.

During the intake process an individual that shows an interest in the Fulfillment House Training Program will receive an intake assessment. This assessment will enable our training staff to get an initial sense of the individual’s ability to perform various packing and shipping tasks. Depending on interest and/or ability an individual may be placed in different phases of training. The Fulfillment House Training Program addresses skills in packing and shipping with each broken out into specific skills/categories. Each category will lead to a positive vocational advancement for the individual, and the individual will discover and expand his/her optimal vocational potential as they achieve the ultimate goal of competitive employment.

The areas of the Fulfillment House Training Program include:

  • Getting Started
  • Safety
  • Policies and Procedures
  • Career Development
  • slide
  • slide


Getting Started addresses personal hygiene and work readiness. It also includes facility orientation, and equipment identification and their functions. Safety includes lifting techniques, First Aid and prevention, and evacuation and sheltering. It also addresses using a pallet jack, box cutter, and packing tape dispenser. Policies and Procedures address topics that support the individual in understanding their role and the ‘business’ aspect of a fulfillment house position. Instructions are provided for specific jobs performed in the various locations, assembling boxes and dividers, shrink wrapping a pallet, and maintaining the facility. In addition, shipping and receiving information is included along with the related sample forms. Policies and Procedures also addresses agency policies related to cell phone use, behavior, and discipline. The Arc Enterprises Employee Handbook and CIRS forms are included for reference. Career development focuses on obtaining and maintaining employment through job hunting and interviewing skills, and provides guidelines to maintaining employment.

Throughout the program, the individual will be evaluated and trained in the necessary skills in order to perform all of the given tasks in a safe, timely manner. Training will be conducted at a designated location or locations emulating, as best it can, the different work responsibilities and correct procedures needed to perform various fulfillment house tasks performed in a fulfillment center operation.

Each area of the Fulfillment House Training Program includes an overview of the skills addressed with goals and objectives to highlight the most important skills. Skills to look for should be considered prerequisite skills. Section assessments are also included. These can be used for the initial intake to assess the individual’s abilities when performing the various work tasks, as well as an assessment during the training process. After an individual has been trained and assessed in the various packing and shipping skills, and achieves an 80% successful completion rate (determined by achieving proficient on 80% of each section assessment) or is recommended by the vocational team, they will then be considered eligible for competitive employment. They may also achieve a Certificate of Completion in the area of Fulfillment House Training to increase their chances of employment.


For more information contact Family Supports at 609.406.0181, ext. 112 or email familysupports@arcmercer.org.